Do people like your messaging?
It’s no secret that people tend to do business with people they like. By letting your mood change and enjoying interactions with your customers, not only are you giving them what they deserve, you’re actually benefiting from it as well! If you make the sale, great job and well done. If not, there will be a next time because you will have left a positive impression on the customer so next time they need what you’re offering, they’ll have your smiling face at the forefront of their mind and they’ll come back to you.
Next time you’re feeling down in the dumps; open yourself up to the opportunity that great customer service offers. Take some advice from a legend like Peter Glen and let your own great customer service turn your frown upside down.
It is also no secret that we do business with businesses that we like and typically the reason we do business with these businesses is that they have people working there that you enjoy along with a product you need or want. Making sure your business message is delivering the right customer service message is essential to your success. From outside marketing to inside marketing to follow up customer service marketing and Yes even you’re on hold message. Your spoken message has to have the right scripted words and voicing to be educational and convincing for your client to view your company as one they really want to do business with.
Do people like your messaging?