Do you have On hold Messaging Problems? Every time I call my bank – I choose my own adventure and it often turns into a nightmare! I call and get stuck in the Auto Attendant maze. Have you been there. Your press 10 numbers before you get to the person that cannot help you!!
Don’t let your IVR become a nightmare for callers.
So how do you ensure your phone system’s menu (or Interactive Voice Recording) doesn’t become a nightmare for unsuspecting callers? Keep reading to find out.
Do you have On hold Messaging Problems? Problem #1
The biggest mistake companies make when recording their menu prompts is choosing a staff member to record them. Sure Bill is a nice guy but he is a better back end mechanic than an on hold voice expert, this is quick and easy – but often times that’s how the recordings sound to incoming callers. What’s more, over time these get rerecorded by other team members and end up a mix-match of varying voices and quality. We get calls from Comcast customers and other phone providers that had the voice recording for the Auto Attendant put on there by the tec. Really? Does the Tec know the best way to represent your company? Well we will not spend much time on this one as the answer is obvious.
Solution?
Do you have On hold Messaging Problems? Have a professional Voice Artist recording your messages. This will ensure you have a consistent sound across all levels of your phone system. A professional Voice Artist will also deliver a pitch perfect, and the right measured reading which provides your callers with a clear easy-to-follow menu system.