1) You need to answer calls on the go 

Business today is increasingly managed outside of a physical office or retail location. It’s practically become standard for many employees to work from home part-time or maybe even full time. Do you need the flexibility to answer calls and manage your business remotely? Are you feeling ties down by landlines and worry that you’ll miss an important call if you even step out for lunch?

2) Your current phone service is unreliable. 

As a growing business, you can’t afford downtime. If you7r phone service is preventing you from giving customers excellent service because it is dropping calls, it’s clearly time to move on.

3) You need more  just voicemail.

After hours, you want customers to hear a professional massage and have options to get the information they need when they need it. For example, an auto-attendant feature, sometimes called a virtual receptionist, can help your business appear professional and provide superior service. When customers call, a virtual receptionist can provide them with a variety of options to reach different departments, leave a message, dial by extension and more.

4) Your staff is growing but phone lines aren’t

Adding new employees or making changes to your phone system is cumbersome or downright impossible. If your business is growing, your employee base is probably growing too. Onboarding new employees or moving everyone to a new office when you outgrow your location can become difficult with a traditional phone system. It shouldn’t take hours to make such changes.

5) You’re spending a lot of money on mediocre phone service.

If you’re spending too much time on your phone with customer service or experiencing regular downtime with your phone system – the lifeline to your business – it may be time to make a change. As your business matures, a reliable phone system that you and your customers can count on can be the difference between success and failure.

All of these pain points can be alleviated with a VoIP phone system. Many VoIP plans are also less expensive than traditional phone systems, plus they offer features that enhance productivity and make your business look good at the same time. Has your business grown to the point where your phone system is holding you back? Or, is it helping you be nimble and provide better customer service.